WHO WE SERVE
Heya supports fast-growing businesses that need reliable, long-term team members who become a seamless extension of their core teams.
Our clients value quality, structure, and accountability—and they rely on us to provide vetted, office-based talent with real oversight.
We serve companies across the following sectors:
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Our teams help healthcare practices run smoothly, improve patient experience, and reduce administrative overload—all with HIPAA-compliant support.
Roles:
Administrative Assistants
Patient Coordinators
Scheduling Support
Billing and Insurance Verification
Back-Office Operations
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Real estate teams and property management companies partner with Heya to streamline operations and handle high-volume administrative work.
Roles:
Listing and Transaction Coordinators
Property Management Assistants
Tenant Communications
Maintenance Coordination
CRM and Documentation Support
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Financial services firms rely on Heya for accurate, confidential, and consistent support.
Roles:
Client Service Support
Reporting and Data Assistance
Bookkeeping Support
Compliance Coordination
Operations Assistance
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Fast-growing tech businesses use Heya to scale efficiently without sacrificing quality. Our staff integrate into existing workflows to help businesses move faster.
Tech-Specific Roles
Engineers
Designers
CRM Specialists
Data Analysts
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Teams rely on Heya for reliable, confidential support that keeps day-to-day work moving across departments.
General Support Roles:Customer Support
Sales Support
Research Assistants
Project Coordination
Marketing and Operations Support
Don’t see your industry listed here?
If the role can be done from a desk, our team can help you find and support the right fit with a solution tailored to your needs.
RESOURCE LIBRARY
What we’re learning.
What’s working.
MEET OUR STAFF
These are just a few of the people powering our clients’ teams.
Eligibility Team Leader
Background: Pandelani brings over 14 years of experience in the insurance industry, with expertise in customer service, policy administration, claims management, and compliance. He has worked with leading underwriters and holds a Diploma in Business Management, RE5 certification, and project management qualifications.
Responsibilities:
Leads the eligibility team, overseeing daily workflows, case processing, and quality control
Supports training, mentorship, and knowledge transfer across the team
Ensures accuracy, compliance, and efficient turnaround times across eligibility processes
Impact: Improves operational efficiency by optimizing workflows and reducing backlogs, while enhancing service delivery through extended coverage and strengthening overall team performance
Pandelani
CSR Team Lead
Background: Neo brings over 14 years of experience in insurance and account management, with a strong foundation in customer service, claims supervision, and insurance recovery.
Responsibilities:
Leads a customer service team and manages daily workflows
Handles escalations and ensures high service standards
Impact: Supports the international team on high level execution of claims
Neo
senior claims analyst
Background: Sue brings over 15 years of experience in client relationship management and analytics, including 5+ years of international experience, and is HIPAA-trained.
Responsibilities:
Supports a U.S-based client in processing high-level medical claims.
Impact: Improves service delivery and team performance while increasing operational reliability in fast-paced environments.
Sue
client success manager
Background: Ora brings 3 years of experience in customer service and is HIPAA-trained, with a strong focus on supporting clients in healthcare environments.
Responsibilities:
Supports client by providing exceptional customer service for a product in the AI industry
Impact: Ora brings a warm touch to complex medical patients, assisting them internationally in times of crisis
Ora
logistics coordinator
Background: 5 years experience in warehouse logistics coordination
Responsibilities:
Supports a U.S. team in managing their warehouse remotely from South Africa
Impact: Ensures stock is delivered precisely and in a timely manner to destinations worldwide and supports the client in growing on a global scale, making expansion a reality
Marylin
Customer Service Representative
Background: Khumbo has over 10 years of customer relation experience across various industries and is HIPAA-trained.
Responsibilities:
Supports US-based client in the medical industry in answering client calls.
Impact: Uses a unique mix of empathy and professionalism to deescalate frustrated clients calls, helping callers feel heard and understood while finding accurate answers and appropriate solutions.
Khumbo
Provider Contracting & Negotiations Specialist
Background: Ovayo is a qualified medical doctor with experience in healthcare operations and managed care and brings a unique clinical perspective to operational and commercial decision-making.
Responsibilities:
Supports provider contracting and negotiation processes
Analyzes claims data to guide reimbursement strategies
Impact: Strengthens provider partnerships and network value while improving decision-making through integrated clinical and risk insights.
Ovayo
operations manager
Background: Tamara started her journey at Heya in October 2024 as an Eligibility Specialist, standing out with strong performance and a proactive approach before progressing to operations management at a U.S.-based organization providing in-home care for elderly and disabled individuals.
Responsibilities:
Manages daily operations for an international team of 16
Oversees performance, workflows, and team development
Impact: Scales and develops a high-performing international team while driving reliable operations that improve care delivery and client outcomes.
Tamara
Team Lead, Provider Contracting & Negotiation
Background: Precious is experienced in provider contracting, negotiation, compliance, and relationship management.
Responsibilities:
Oversees provider negotiations and ongoing contract management
Leads team performance and ensures accuracy and compliance
Impact: Improves the efficiency and consistency of contract processes while strengthening provider relationships and supporting long-term growth.
Precious
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![A man in a business suit and glasses working on a laptop in an office.]()
Pandelani
Eligibility Team Leader
Background: Pandelani brings over 14 years of experience in the insurance industry, with expertise in customer service, policy administration, claims management, and compliance. He has worked with leading underwriters and holds a Diploma in Business Management, RE5 certification, and project management qualifications.
Responsibilities:
-Leads the eligibility team, overseeing daily workflows, case processing, and quality control
-Supports training, mentorship, and knowledge transfer across the team
-Ensures accuracy, compliance, and efficient turnaround times across eligibility processes
Impact: Improves operational efficiency by optimizing workflows and reducing backlogs, while enhancing service delivery through extended coverage and strengthening overall team performance
-
![Neo]()
Neo
CSR Team Lead
Background: Neo brings over 14 years of experience in insurance and account management, with a strong foundation in customer service, claims supervision, and insurance recovery.
Responsibilities:
-Leads a customer service team and manages daily workflows
-Handles escalations and ensures high service standards
Impact: Improves service delivery and team performance while increasing operational reliability in fast-paced environments.
-
![A woman with long dark hair wearing an orange shirt and colorful beaded necklaces, standing in a modern office or co-working space with a laptop in front of her.]()
Sue
Senior Claims Analyst
Background: Sue brings over 15 years of experience in client relationship management and analytics, including 5+ years of international experience, and is HIPAA-trained.
Responsibilities:-Supports a U.S-based client in processing high-level medical claims.
Impact: Supports the international team on high level execution of claims
-
![Two women in a modern office, one sitting and working on a laptop, the other standing with a notepad, near large windows with city buildings outside.]()
Ora
Client Success Manager
Background: Ora brings 3 years of experience in customer service and is HIPAA-trained, with a strong focus on supporting clients in healthcare environments.
Responsibilities:
-Supports client by providing exceptional customer service for a product in the AI industry
Impact: Ora brings a warm touch to complex medical patients, assisting them internationally in times of crisis
-
![Young woman with long brown hair smiling, standing by a window with city buildings in the background, wearing a gray blazer, holding a closed laptop.]()
Marylin
Logistics Coordinator
Background: 5 years experience in warehouse logistics coordination
Responsibilities:
-Supports a U.S. team in managing their warehouse remotely from South Africa
Impact: Ensures stock is delivered precisely and in a timely manner to destinations worldwide and supports the client in growing on a global scale, making expansion a reality
-
![Smiling man in a striped shirt with blurred people in an office setting in the background.]()
Khumbo
Customer Service Representative
Background: Khumbo hasover 10 years of customer relation experience across various industries and is HIPAA-trained
Responsibilities:
-Supports US-based client in the medical industry in answering client calls
Impact: Uses a unique mix of empathy and professionalism to deescalate frustrated clients calls, helping callers feel heard and understood while finding accurate answers and appropriate solutions.
-
![Ovayo Swartbooi]()
Ovayo
Provider Contracting & Negotiations Specialist
Background: Ovayo is a qualified medical doctor with experience in healthcare operations and managed care and brings a unique clinical perspective to operational and commercial decision-making.
Responsibilities:
-Supports provider contracting and negotiation processes
-Analyzes claims data to guide reimbursement strategies
Impact: Strengthens provider partnerships and network value while improving decision-making through integrated clinical and risk insights.
-
![Woman with glasses and a bun hairstyle standing in an office, smiling, wearing a white T-shirt, black pants, a watch, and a necklace.]()
Tamara
Operations Manager
Background: Tamara started her journey at Heya in October 2024 as an Eligibility Specialist, standing out with strong performance and a proactive approach before progressing to operations management at a U.S.-based organization providing in-home care for elderly and disabled individuals.
Responsibilities:
-Manages daily operations for an international team of 16
-Oversees performance, workflows, and team development
Impact: Scales and develops a high-performing international team while driving reliable operations that improve care delivery and client outcomes.
-
![A woman with glasses and earrings holding a blue folder standing in an office environment.]()
Precious
Team Lead, Provider Contracting & Negotiation
Background: Precious is experienced in provider contracting, negotiation, compliance, and relationship management.
Responsibilities:
-Oversees provider negotiations and ongoing contract management
-Leads team performance and ensures accuracy and compliance
Impact: Improves the efficiency and consistency of contract processes while strengthening provider relationships and supporting long-term growth.
